One week in May, I spoke on “Risk in the Supply Chain and Other Changes” at the World Conference on Quality and Improvement (WCQI), the Macon, Georgia, ASQ section, and the Atlanta, Georgia, ASQ section.

My message was that many business rules and assumptions have changed radically since September 2008, especially those in supply management. I would almost say that most business rules have been “reset.” Harvard Business Review says that we need to understand and live with the new “normal.”