Delivering systemic change to a large institution requires more than sound organizational reengineering or optimizing the operating process. Change must be identified, energized, and directed. Potentially sympathetic but undecided hearts and minds must be won, and opposition, whether open or covert, must be understood, met, and overcome. Ultimately, most stakeholders must see change as ... [Read More]

The United States spends 16 percent of its gross domestic product (GDP) on health care, more than any other nation. Although that investment has produced medical experts and breakthroughs envied the world over, a great majority of U.S. citizens are unhappy with the end results. When the nonpartisan Commonwealth Fund conducted a poll of U.S. health care consumers last year, 69 percent ... [Read More]

  Enterprise resource planning (ERP), and the multimillion-dollar technology platforms that have become synonymous with it, are the stuff of which out-of-this-world management ambitions are born. The excitement generated from testing the technical boundaries of ERP is admirable, if only for what it implies about a company’s passion for innovation. Often, however, the excitement ... [Read More]