For almost 100 years of our quality journey, we increasingly pampered our customers by giving them what they wanted. Customers now assume that quality is a given. Further, in our present information age, customers are more aware of competitive suppliers, as well as suppliers with poor performance. Quality performance has peaked globally, and the faces of quality have moved from the line ... [Read More]
Imagine you decide to learn a new language and never make a mistake while learning it. No typos, no misspellings, no grammatical errors, everything turns out perfect. The first reaction is, ... [Read More]
Between 1987 and 1992, the most successful implementation of Six Sigma didn’t require Black Belts or Green Belts. Instead, Six Sigma initiates received training in problem solving, team work, ... [Read More]
Six Sigma is being implemented at more and more corporations. After a significant investment in training, corporations initiate projects. Six Sigma Champions have told me that some companies have ... [Read More]
As I teach Six Sigma in my classes, I try to create projects for myself, and often it’s the same project over and over. This time, my project was to use Six Sigma to reduce my extra weight.In ... [Read More]
Six Sigma was Bill Smith’s vision for excellence in everything. Prior to Six Sigma, companies were implementing total quality management, statistical process control, pre-control, cost of poor ... [Read More]
I’m surprised how quickly we blame a methodology for a business’s lack of performance. We’re always looking for some silver bullet to cure all ills. In contrast, Six Sigma ... [Read More]
It’s easier to start a Six Sigma project than to close it successfully. Green Belts and Black Belts are expected to be working on projects constantly, so they work on projects to meet the ... [Read More]
I first read about training in listening skills about 25 years ago. I didn’t really understand the difference between hearing and listening. I thought people had hearing problems. Now ... [Read More]
Most of us spend our time being busy. We expect a lot, compare our belongings with those of others and feel miserable about the miss-outs. We complain about the way life treats us. While ... [Read More]
