Event: Structured Root Cause Analysis Workshop

(Connstep Inc.: Rocky Hill, CT) -- Your customers want to know that errors and complaints are not just “logged in” or the condition “fixed” but that every effort is being made to ensure that the error won’t occur again. Repeated errors are costly to fix and can lead to the loss of a customer.

Held on March 11, 2010, in Waterbury, Connecticut, and led by Carmen Brickner of CLEARbrick Inc., the Structured Root Cause Analysis Workshop is a full-day workshop that will provide participants with a structured methodology to determine the root cause of an undesirable event or condition in order to prevent recurrence.

Structured root cause analysis provides the concepts and methods of root cause analysis through a disciplined approach, allowing prevention options to be identified, modeled, and analyzed. This step-by-step approach ensures adherence to standard work, enabling people to work effectively in multiple team settings. 

Participants will learn: 
• Definition of root cause analysis 
• Structured root cause analysis 
• Problem definition  
• Data collection 
• Problem analysis  
• Identification of solutions  
• Implementation planning   
• Standardization 
• Presentation of results 
• Root cause analysis methods 
• Change analysis 
• Barrier analysis 
• Events and casual factors analysis 
• Risk tree analysis 
• Fault tree analysis  
• Managing the root cause analysis process 
• Root cause analysis and decision making 
• The role of root cause analysis champions 
• Corrective vs. preventive action 
• Monitoring system effectiveness

This workshop is designed for anyone involved in determining the root cause of a problem.  Participants should have a working knowledge of the basic quality tools including graphs, charts, histograms, check sheets, and flowcharting/mapping.

Download Printable Flyer (.pdf)

Participants will receive a Structured Root Cause Analysis Workshop with formats and samples.  

Date, time and location:

Thursday, March 11, 2010 
8 a.m. to 4:30 p.m.
MASC Center, Waterbury, Connecticut

Cost:
$249 per person, includes course materials, breakfast, refreshments, and lunch
Preregistration is required. Register online at www.connstep.org or call (800) 266-6672.

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