Published on Quality Digest (http://www.qualitydigest.com)

Event: Webinar—“Leveraging Surveys to Improve Customer Retention”

Using surveys to radically improve the customer experience

Published: 09/30/2009

(Citrix Systems: Fort Lauderdale, FL) -- In a harshly competitive environment with rising consumer expectations, customer satisfaction surveys are an essential tool for listening to customers and developing strategies for improvement. Successful surveys maximize the retention of current clients and help the enterprise effectively position themselves among prospective ones. How do corporations implement surveys to ensure that satisfied customers become steadfast and loyal—thus increasing revenue?

Join Citrix Systems Inc. for a live webinar, “Knowledge Is Power: Leveraging Surveys to Improve Customer Retention” to hear John Ragsdale, vice president at Service & Support Professionals Association, share strategies for using surveys to radically improve the customer experience, accurately measure session performance, and fortify one of your most important revenue streams.

The webinar is on Thursday, Oct. 8, 11 a.m PDT/2 p.m. EDT

Attend this interactive webinar to learn:

Best practices for developing an effective survey strategy
How to use survey results to improve first-call resolution, and customer satisfaction and loyalty
How to leverage customizable surveys to identify new revenue streams
And more

Reserve your complimentary seat

About The Author

Source URL (retrieved on 02/09/2012): http://www.qualitydigest.com/inside/twitter-ed/event-webinar-leveraging-surveys-improve-customer-retention.html

Links:
[1] http://learn.gotoassist.com/forms/100809-G2A-WBR-L1