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Dealer Quality at Chrysler: New Ways of Assessing and Increasing Service
Chrysler's new Five Star quality program requires dealers to continually improve and focus on the customer.

by David A. Zatz

Scaleweb

. Performance Measurement in Health Care

ColorwebHealth care organizations should be able to quickly improve their performance measurement systems by following some simple rules.

by Kicab Castaneda-Mendez

 9000 Eases ISO 14001 Registration

Many ISO 9000-registered companies are realizing the benefits of ISO 14001 as the need for management systems to ensure environmental improvement increases.

by Joe Lissenden

How to Select an ISO 9000 Consultant

ConslsmThe client should be vigorously involved in and dedicated to the project before the first consultant walks through the door.

by Clyde Pearch

. The Road to Continuous Improvement

HardtestAchieving perfect compliance requires that corrective and preventive actions be implemented where deficiencies are noted.

by Lee C. Bravener

. ISO 9000 Consultants Guide

ClasssmQuality Digestīs comprehensive ISO 9000 Consultants Guide features nearly 200 consultants specializing in ISO 9000, QS-9000, ISO 14000, the CE Mark, VDA 6.1, AS9000 and QS-9000's Tooling and Equipment Supplement.

by Elizabeth R. Larson.

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