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Management Auditing
By Dennis R. Arter

Three basic evaluation methods exist for any work activity: inspection, compliance auditing and management auditing. The first method, inspection, measures a process's output against certain characteristics. These characteristics, generally identified as form, fit and function, are specified, and the process output either possesses those characteristics or it doesn't. As a result, an inspection's outcome is always binary: pass or fail.

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Managing Call Center Quality
By Lisa Renda

"You don’t get a second chance to make a first impression.” The sage who authored this axiom must have had call centers in mind.

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Consulting/Training
By Quality Digest

 

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Quality improvement is a tough undertaking for even the savviest organization. There’s no need to go it alone, however. Quality system consultants and trainers can help keep you and your organization on the right path, and ensure that you’re current in your knowledge of best practices.

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4G Technology, 1G Service
By John Klustner

 

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CMSC Preview
By Dirk Dusharme

The quality industry offers a number of terrific events during the course of the year, but none is more informative, entertaining, and intimate than the Coordinate Metrology Systems Conference. This year’s CMSC occurs in Charlotte, North Carolina, July 21 through July 25. As always, the event is packed with activity, including a bustling exhibition hall, unique off-site events (a tour of Richard Childress Racing is included this year), and white paper presentations demonstrating the latest advances in portable coordinate metrology.

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Leading Virtual Teams
By Joyce A. Thompsen, Ph.D.

Efficient participation in today's economy demands high reliance on effective leadership of technical and support teams whose members are scattered across many geographic boundaries. There are unique and distinctive requirements for leadership attention in the virtual project team or remote management situation, where individuals who share responsibilities for common goals reside in geographically dispersed locations.

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Getting the Most from Multisensor Metrology
By R. Stephen Flynn

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Certification
By Quality Digest

 

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Lean Triage for Hospital ERs
By S. Bala

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Keeping Counterfeit Parts off the Production Floor
By Charles Wells

Most in the electronic manufacturing services industry are acutely aware of the growing problem of counterfeit and substandard electronic components within the supply chain, as well as the headaches that they cause.

Although industry and governments are working diligently in addressing counterfeit abatement, you may already have one of the most useful tools in combating phony parts in place right on your production floor.

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