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Paul W. Ingallinera’s default image

By Paul W. Ingallinera

Imagine that you oversee the quality control department for a small lug nut manufacturer that supplies the major U.S. automakers. One night, as you're watching the news, the station features a story about a car that lost one of its wheels while traveling more than 55 miles per hour. The car hit a guard rail, and all persons in the vehicle were badly injured. The ensuing investigation determines that the wheel failed because its lug nuts sheered off.

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By Hans Ericsson

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By Philip Hewitt

Quality Digest’s picture

By Quality Digest


This is how our readers define quality. (Note: these definitions are straight from our database and have not been edited.)

"Quality itself has been defined as fundamentally relational:  'Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs.'

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By George Pesansky

The challenge to increase productivity with fewer resources has lead to dozens of methodologies and toolkits to help organizations meet their objectives and become more profitable and effective.

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By Peter Marriott

In the field of medical products, devices, and components, regulatory requirements and customer expectations are demanding. Throughout the world, manufacturers and their suppliers are expected to comply with the highest standards and regulations.