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By S. Bala

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By Gil Zweig

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By Kevin Cacioppo

"The gulf between satisfied customers and completely satisfied customers can swallow a business." --Harvard Business Review, November/December 1995

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By Craig Cochran

The most significant change in the upcoming revision to ISO 9001 is probably not what you'd expect it to be: It's not customer satisfaction, continual improvement or even the process-model structure of the standard. The most significant change is the requirement for quality objectives. ISO 9001:2000 requires that quality objectives be established at each relevant function and level within the organization (i.e., just about everywhere).

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Welcome to Quality Digest’s 2008 Calibration Software and Services Directory

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By George Pesansky

The challenge to increase productivity with fewer resources has lead to dozens of methodologies and toolkits to help organizations meet their objectives and become more profitable and effective.

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