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By Mark Ames

The last few years have provided ample evidence that control of food safety is critical. Recent media reports have clearly documented supply chain shortcomings that have threatened consumers’ health and safety. These ongoing problems and the need for consumer safety cry out for additional tools to dramatically reduce or eliminate risks.

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By Tom Pyzdek


In 1988, Motorola Corp. became one of the first companies to receive the Malcolm Baldrige National Quality Award. The award strives to identify those  excellent firms that are worthy role models for other businesses. One of Motorola's innovations that attracted a great deal of attention was its Six Sigma program. Six Sigma is, basically, a process quality goal. As such, it falls into the category of a process capability (Cp) technique.

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By Paul W. Ingallinera

Imagine that you oversee the quality control department for a small lug nut manufacturer that supplies the major U.S. automakers. One night, as you're watching the news, the station features a story about a car that lost one of its wheels while traveling more than 55 miles per hour. The car hit a guard rail, and all persons in the vehicle were badly injured. The ensuing investigation determines that the wheel failed because its lug nuts sheered off.

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By Brenda Boughton

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By Quality Digest

 

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By Gary Nesteby

Tough economic times are upon us. The leaders of the Big Three automakers have to stoop to driving their own cars, our nation’s leaders have to separate themselves into two parties, and the people affected by the layoffs have to go home and lead their families through troubled times. Which do you think is the toughest job and requires more leadership?

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By Mario Perez-Wilson

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By Quality Digest


This is how our readers define quality. (Note: these definitions are straight from our database and have not been edited.)

"Quality itself has been defined as fundamentally relational:  'Quality is the ongoing process of building and sustaining relationships by assessing, anticipating, and fulfilling stated and implied needs.'

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