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By Kevin Cacioppo

"The gulf between satisfied customers and completely satisfied customers can swallow a business." --Harvard Business Review, November/December 1995

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By Stanley H. Salot Jr.

IECQ QC 080000: The Standard for Lean-Green Compliance

Although not all manufacturers around the world understand the value proposition of a lean-green, process-based manufacturing program, there are more than 1,250 that do--those that are registered to the IECQ QC 080000 standard.

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By Peter_Marriott

In the field of medical products, devices, and components, regulatory requirements and customer expectations are demanding. Throughout the world, manufacturers and their suppliers are expected to comply with the highest standards and regulations.

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By Craig Cochran

The most significant change in the upcoming revision to ISO 9001 is probably not what you'd expect it to be: It's not customer satisfaction, continual improvement or even the process-model structure of the standard. The most significant change is the requirement for quality objectives. ISO 9001:2000 requires that quality objectives be established at each relevant function and level within the organization (i.e., just about everywhere).

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