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By Scott Paton

It's hard to imagine a place more magical than Walt Disney World. The central Florida theme park continues to thrill, delight and exceed its guests' expectations more than 25 years after its opening.

Walt Disney World's recent 25th anniversary celebration provided Quality Digest with a sneak peek behind the scenes. A peek that provided the answer to the secret of Disney's success--one that Disney is now willing to share with outsiders through its new Disney Institute.

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By Jeff Bibee

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By Quality Digest

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By Nick Van Weerdenburg

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By S. Bala

In its optimum form, Six Sigma is anything but simple or practical. Given its considerable upfront cost and ongoing complexity, it’s best viewed as a results-driven expedition of Homeric scope, one where the final destination is 3.4 defects per million opportunities. It’s not a journey for the faint-hearted. You must be seriously committed to pursuing it for the long term, or you’ll never recoup your sizable upfront investment, let alone enjoy a net return.

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By David A. Kenyon

In today's business environment, any organization that wishes to exceed customer expectations and stay competitive needs a long-range strategic plan. This plan must be forward-looking, visionary and achievable, while at the same time striving toward continuous improvement of the organization's key business processes. The organization must, in effect, keep "both hands on the wheel" to move forward successfully. The hoshin strategic planning process in use at Hewlett-Packard Co.

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By Peter Schulz