Philip Hewitt’s picture

By Philip Hewitt

Tom Pyzdek’s picture

By Tom Pyzdek

One day, early in my quality career, I was approached by my friend Wayne, the manager of our galvanizing plant.

 "Tom," he began, "I've really been pushing quality in my area lately, and everyone's involved. We're currently working on a problem with plating thickness. Your reports always show a 3-percent to 7-percent reject rate, and we want to drive that number down to zero."

 I, of course, was pleased. The galvanizing area had been the company's perennial problem child. "How can I help?" I asked.

Gil Zweig’s picture

By Gil Zweig

Quality Digest’s picture

By Quality Digest

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George Pesansky’s default image

By George Pesansky

The challenge to increase productivity with fewer resources has lead to dozens of methodologies and toolkits to help organizations meet their objectives and become more profitable and effective.

David C. Myers’s default image

By David C. Myers

There is no single more important job or initiative in this company than performance excellence.”

These are the words that Ronald L. Nelson, CEO of Avis Budget Group Inc. (ABG), chose when he addressed an assembly of ABG’s top 70 senior executives, asking them to join him in leading every location, operation, and department down the road to performance excellence.

Scott Paton’s picture

By Scott Paton

It's hard to imagine a place more magical than Walt Disney World. The central Florida theme park continues to thrill, delight and exceed its guests' expectations more than 25 years after its opening.

Walt Disney World's recent 25th anniversary celebration provided Quality Digest with a sneak peek behind the scenes. A peek that provided the answer to the secret of Disney's success--one that Disney is now willing to share with outsiders through its new Disney Institute.

Mary F. McDonald’s picture

By Mary F. McDonald

 

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