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By Jeffrey T. Luftig and Steven Ouellette

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By David A. Kenyon

In today's business environment, any organization that wishes to exceed customer expectations and stay competitive needs a long-range strategic plan. This plan must be forward-looking, visionary and achievable, while at the same time striving toward continuous improvement of the organization's key business processes. The organization must, in effect, keep "both hands on the wheel" to move forward successfully. The hoshin strategic planning process in use at Hewlett-Packard Co.

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By Mary F. McDonald

 

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Welcome to Quality Digest’s 2009 3-D Measurement Equipment and Software Buyers Guide.

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By Ron Williams

Outside of their jobs, employees make important decisions every day. They vote on community issues. They help teach their children new skills. They purchase homes and cars and life insurance. But on the job, how many people are allowed to make important decisions about their work? How many people have input into how they do their own jobs, lead a team, find out what their customers need or make decisions about what will work better for their customers?

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Welcome to Quality Digest’s 2008 Calibration Software and Services Directory

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