H. James Harrington’s picture

By H. James Harrington

Given all the campaigning by Barack Obama and John McCain, including the many promises they’re making that I believe won’t be kept, I recall my own predictions and visionary assurances a decade ago concerning the quality profession in the 21st century. When I was asked during the mid-1990s, “How do you see the quality profession changing to meet the needs of the 21st century?”, this is how I responded:

Denise Robitaille’s picture

By Denise Robitaille

On several occasions while conducting a third-party surveillance audit, I’ve gotten the following query--or a variation thereof: “One of our customers called us last week and wants to come in to do an audit in three weeks. Why can’t they just accept the results of the audit that you’re doing? After all, they’re auditing us to the same requirements. Isn’t registration to ISO 9001 supposed to stop these multiple customer audits?”

Jack E. West’s picture

By Jack E. West

Tom Pyzdek’s picture

By Tom Pyzdek

Tom Pyzdek’s picture

By Tom Pyzdek

Denise Robitaille’s picture

By Denise Robitaille

One of the most interesting books I’ve read is Team of Rivals by Doris Kearns Goodwin (Simon and Schuster, 2006). It’s a historical narrative of Lincoln’s administration, focusing on the dynamics of his cabinet.

Scott Paton’s picture

By Scott Paton

Scott Paton’s picture

By Scott Paton

Barack Obama is only one month into his presidency and he’s facing some serious challenges, primarily the economy. What began as a distant rumble early last year has hit like a tsunami. Banks are failing, millions of people have been laid off, GM and Chrysler are teetering on the edge of bankruptcy, tens of millions of homeowners face foreclosure, and it looks like it’s going to get a lot worse before it gets better.

H. James Harrington’s picture

By H. James Harrington

In the early 1980s, Matsushita’s Japanese management team bought the Quasar division from Motorola, and through the use of sound industrial-management techniques, significantly cut defect rates and cycle times.

H. James Harrington’s picture

By H. James Harrington

There’s so much information in the world today that letting people recreate their own databases is a luxury we can’t afford. If we were all allowed to create our own basic concepts without any standardization, we couldn’t effectively interact with each other. Imagine trying to communicate if each person spoke a unique language, or how hard it would be to pay a bill if every individual used a different numbering system.