Quality Digest Magazine
ONLINE EDITION

ARTICLES
How Do Registrars Measure Up?
 

This first comprehensive look at customer satisfaction with ISO 9000 registrars contains some surprising results.

and...

. Eight Keys to Successful DOE
. How to Design Attribute Sample Plans on a Computer
. 1999 ISO 9000 Software Buyers Guide
. Raising Federal Standards

NEWS DIGEST

A benchmarking study by the American Productivity & Quality Center shows call centers to be valuable tools for improving and maintaining customer satisfaction.

. Marposs
Mida T25G Probe
. LK
 HC90 CMM


 

DEPARTMENTS First Word SPC Guide Columnists   Harrington Pyzdek Godfrey Marash Crosby Ferguson Townsend & Gebhardt Guaspari

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