Donald Trump’s dramatic, “You’re fired!” on the reality show “The Apprentice” is just entertainment to most people. To teams of summer interns at PQ Systems Inc. ... [Read More]
“Quality is never an accident, it is always the result of an intelligent effort”
—John Ruskin (1819-1900)
A manufacturing company had annual sales of $250 million. Its quality ... [Read More]
My first experience with the word “culture” comes from my high school science class. We grew a living organism on a nutrient base, which the teacher called a culture. The girls in ... [Read More]
Ask employees at any financial institution to pick two words to describe a typical core system conversion, and "major headache" is likely the nicest description you’ll hear. Ask ... [Read More]
Respecting a quality manager’s opinion is meaningless unless there’s enterprisewide buy-in to ideas and quality initiatives. Rarely do the individuals serving on a lean-initiative, ... [Read More]
Elevated systemic anxiety can have severe effects, and most organizations are at risk. The good news is that it takes only one person to break the cycle and turn the company around.If you’re a ... [Read More]
Failing to manage your company’s talent needs is the equivalent of failing to manage your supply chain. Supply chain managers ask questions like ”Do we have the right parts in stock?“ “Do we ... [Read More]
Many companies include a variation of the goal “Provide world-class service” in their mission statements. These same companies have well-planned business strategies and comprehensive ... [Read More]
Walls—structures, usually solid, that define and sometimes protect an area—have been built since the beginning of time. The Aurelian Walls were built between 270 and 273 in Rome during the reign ... [Read More]
The results of a recent Aberdeen outsourcing survey of more than 300 organizations of all revenue classes launched during December 2007 shows that small businesses (with annual revenues of up to $50 ... [Read More]
