Nicholas Muthuri’s default image

By: Nicholas Muthuri

Lean was initially started in manufacturing and production departments, and various efforts are being made to apply its principles in service industries. In a highly industrialized world spurred by high technological changes, businesses are forced to change their strategies to a more lean way of doing things to survive in the market.

Mike Micklewright’s picture

By: Mike Micklewright

In the past several months, registrar auditors strongly recommended to three former or current clients that they develop and install turtle diagrams for each of their processes. Two auditors from one registrar actually taught a former client how to develop a turtle diagram during a surveillance audit.

Theysan Kasirajan’s default image

By: Theysan Kasirajan

Editor’s note: We’re intrigued by this article, in which the author posits the idea of "Theozen," the author’s term for a God-based approach to quality.

Larry P. English’s default image

By: Larry P. English

Déja vu

Craig Cochran’s picture

By: Craig Cochran

Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they also distribute imported products produced by companies in the Far East. They have about 150 employees and are the biggest employer by far in Hopeulikit. B&C was a perfect place to learn about managing and quality.

Dirk Dusharme @ Quality Digest’s picture

By: Dirk Dusharme @ Quality Digest

Following last month’s excellent article "Management and the Bhagavad-Gita" by M. P. Bhattathiri, Quality Digest got several requests for an article discussing how the Christian bible might also be used in an organizational context.

Bill Kalmar’s picture

By: Bill Kalmar

As the cool, crisp air of autumn begins to make its annual appearance here in the Midwest, and the trees on country roads are aflame with color, it’s time to make some wardrobe decisions. Should I select the fur-lined parka over the Gore-Tex windbreaker? Are the Eddie Bauer boots warmer than the L.L. Bean mukluks? And which hat provides the best cover for my receding hairline? Although the goal is to keep warm, how will I look to my friends?Similar questions and choices surface when organizations begin their journey to quality and performance excellence.

Brian Copeland’s default image

By: Brian Copeland

Every day, I hear from frustrated quality assurance (QA) managers who’ve been informed by project management that their six-week testing schedule has been reduced to two weeks or less. It usually involves some sob story about how the development team is a month late because of the customer’s last-minute changes (Isn’t it always someone else’s fault?).

Thomas R. Cutler’s picture

By: Thomas R. Cutler

In a repetitive manufacturing environment, Six Sigma’s quantification is much easier than in the engineer-to-order (ETO) manufacturing environment, where no two products are identical.

Craig Cochran’s picture

By: Craig Cochran

Last year I had the good fortune of doing some consulting with B&C Specialty Products in Hopeulikit, Georgia. B&C does light manufacturing, primarily plastic molding and assembly, and they also distribute imported products produced by companies in the Far East. They have about 150 employees and are the biggest employer by far in Hopeulikit.

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