On March 28, 2013, the world lost a person whom many consider to be a major contributor to the world of industrial statistics: George E. P. Box. Relatively unknown outside the world of statistics, Box was certainly very well known by those who have studied or practiced industrial statistics.

Here’s some often overlooked and misunderstood value-stream mapping math.

The lead time ladder has two levels or “rungs.” The bottom rung is the process or processing rung on which the relevant process time is dropped down. This is usually pretty straightforward... unless there is a split or branch in the material, service, or knowledge flow within the value stream.

All I want for Christmas is a meaningful measurement. I’m tired of “technical specifications” that have no real-world application. I’m fatigued by acronyms and jargon that I can only imagine have evil engineers and masochistic technical writers in dark rooms giggling with glee (mwah-ha-ha-ha style) while rubbing their hands together as they conjure up the next little bit of consumer torture they’ll trot out under the misnomer of information.

Looking for an event to attend where you get up-to-date information on the latest hardware and software? Try attending a user conference of a prospective vendor. You might be pleasantly surprised at how much you learn. Although typically set up for existing users of a company’s products, these events are often open to potential customers, sometimes for a small fee.

Those of us who are accustomed to work with standards like ISO/TS 16949 are also accustomed to “hear voices”: the voice of the customer, the voice of the stakeholders, and so on. The only voice we are not accustomed to hear is the voice of quality. Perhaps this should be called the “sounds of silence,” since quality managers are almost invariably the last to be listened to, but the first to be accused during any quality trial.

In recent weeks, you have likely heard a lot of chatter about various conventions, conferences, trade shows, and expos. (A rose by any other name....) If you’re sitting there thinking, “Yeah, and you’re one of the chatterboxes,” I’ll respond, “Guilty as charged.” We have frequently discussed trade shows in our daily e-newsletter and our weekly live web TV show of late.

Editor’s note: Umberto Tunesi is a new columnist for Quality Digest. He brings his auditing expertise to bear on a surprising range of subjects, and we’re happy to add his European perspective to our mix. “I realize I’m being tough on the ISO/TS 16949 and AIAG manual writers, as well on performance-monitoring criteria,” he tells us, “but I guess I wouldn’t be writing for QD if I weren’t such a nasty guy. For centuries, my family’s motto has been ‘Crazy but just.’ ” We think he’ll fit in pretty well around here.

Last week, a drive by a 99¢ Store (see photo) reminded me of my first real job in an industrial marketing department. During the 1970s, one function of this department was to set prices, a task simplified in the early going by the market’s acceptance of whatever surcharges we added each year.

During a recent holiday debriefing with a friend, I learned that a colleague of hers was feeling guilty because she and her husband were unable to afford an iPad for their daughter. Nodding and sipping tea, I was vaguely sympathizing while trying on the idea of buying a macaroon from the bakery where we sat. It was the tail end of the report that barged into my brain and preempted all pastry speculation: “Her daughter is two years old,” said my friend.

It was a dark and stormy evening as the graveyard shift started at Frankenstein’s Precision Parts. Tonight was the night: All of the parts for the Reanimation order were ready for inspection. The contracted inspector was due at midnight.