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American Society for Quality ASQ  |  02/23/2010

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Event: ASQ 22nd Quality Management Division Conference

“Improvement Through People, Processes, and Performance” March 4–5

(ASQ: Milwaukee) -- The tightened economy has caused a high level of uncertainty for the immediate future, which is forcing companies to not only provide superior products and services, but to anticipate where and when the next product or service innovation will occur, while closely controlling existing processes. World-class organizations must utilize their existing resources, people and processes to realize performance improvements though this challenging economic period.

The American Society for Quality (ASQ) presents their 22nd Quality Management Division Conference, “Improvements Through People, Processes, and Performance,” March 4–5, at the Hilton New Orleans Riverside, New Orleans, Louisiana, offering many learning opportunities for attendees to participate in a variety of forums.

Register online at https://secure.asq.org/conferences/quality-management/2010-conference-registration.html. If you prefer to call ASQ at (800) 248-1946 or (414) 272-8575, have your credit card ready. To speed registration, print and complete the registration form before calling.

People

  • Communications within organizations, especially knowledge transfer as employees retire
  • Cultural, social, emotional, and political intelligence
  • Training tools and techniques
  • Skill building and personal growth management
  • Relationship building within organizations, customers, and supply chains

Processes

  • Change and Innovation as related to Improvement
  • Sharing of lessons learned
  • Implementation and management of various quality systems such as lean, Six Sigma, ISO standards, and Baldrige criteria
  • Conducting a "personal organizational" assessment
  • Finding the process best suited to the organization, its products and services, and customers

Performance

  • Identify existing performance levels using the "right metrics"
  • Examine the employees, management, and customer’s perceptions of products and services
  • Just how "good" should performance levels be?
  • What is performance management ($$$ and/or people)?
  • Benchmarking functional practices

 

Keynote speakers 

Lori Silverman

Lori Silverman is a speaker, consultant, trainer, and author who strives in her work to connect people to possibilities and to each other. Silverman owns Partners for Progress, a management consulting firm dedicated to helping organizations achieve and maintain a sustainable competitive advantage in their marketplace. Having earned two master’s degrees, in business and in counseling, and a bachelor of science in psychology, she shares a fascinating perspective with her audiences. 

She’s authored and co-authored myriad books, articles, and workbooks including Critical SHIFT: The Future of Quality in Organizational Performance (ASQ Quality Press, 1998) and Stories Trainers Tell: 55 Ready-to-Use Stories to Make Training Stick (Pfeiffer, 2003). Her latest book, Wake Me Up When the Data is Over: How Organizations Use Stories to Drive Results (Jossey-Bass, 2006), debuted in the top one hundred books on Amazon and is already a best-seller.

JD Sicilia

JD Sicilia, a member of the Senior Executive Service, was appointed as director of the Department of Defense (DoD) lean Six Sigma (LSS) program office on Sept. 30, 2007. The LSS office is tasked to oversee and direct the largest deployment of lean Six Sigma ever attempted, drive DoD-wide LSS activities, rigorously track results, provide training, assist the department in establishing and growing its program, and ensure the office captures the best business practices enterprisewide.

Prior to joining the office of the Secretary of Defense staff, Sicilia served as the LSS deployment leader for the Defense Intelligence Agency (DIA). Prior to joining the DIA, he served in the U.S. Army. He retired from active duty as a Lieutenant Colonel after 21 years of service. Sicilia earned a master’s degree in education from Boston University.

Joe Stough

Joe Stough is the visionary and strategist behind the IMPACT ERM Suite of Solutions, the flagship product for Syntex Management Systems Inc. With a professional background in large-scale database software design and a graduate degree in applied statistics from the University of California, Stough founded Syntex on the premise that a unique opportunity existed to combine the disciplines of enterprise-level business software design and advanced statistical analysis.

Now with a rapidly growing “collective” data set at hand, Stough’s primary focus is to capture this unique opportunity afforded by applying statistical methods to mine valuable findings from the data. As recognition for his leadership and vision in Houston, Texas, Stough received the 2003 Ernst & Young Entrepreneur of the Year Award for the technology and IT services sectors.

Dr. James Levett

Dr. James Levett is the chief medical officer at Physicians’ Clinic of Iowa. Levett has for the past 20 years been actively working in the areas of process management excellence, outcomes research, and the implementation of quality management system principles in health care organizations.

Levett currently serves as chair of the health care division of ASQ and is the advisor for the Society of Thoracic Surgeons (STS) on the Relative Value Update Committee of the AMA. He is a past president of the Iowa Society of Thoracic Surgeons, and served as a National Examiner for the Baldrige National Quality Award Program in 2003 and 2004. Levett graduated cum laude from Carleton College and earned his medical degree from the University of Iowa College of Medicine.

For more information, visit ASQ’s web site at www.asq.org/conferences/quality-management/index.html.

 

 

 

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About The Author

American Society for Quality ASQ’s picture

American Society for Quality ASQ

The American Society for Quality (ASQ) is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations, and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee with national service centers in China, India, and Mexico. Learn more about ASQ’s members, mission, technologies, and training at http://asq.org

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