Six Sigma Qualtec, a provider of performance improvement training, consulting and technology, has launched a telecommunications practice.

SSQ’s practice is designed to help traditional telecommunications providers such as Regional Bell Operating Companies, wireless phone firms and competitive local-exchange carriers. By learning and implementing improvements such as voice of the customer, business process management, Six Sigma, design for Six Sigma and lean enterprise principles, SSQ proposes to help companies increase efficiency and improve their operating procedures.

The company’s practice will initially focus on ways in which telecommunications companies can align their core processes to their customers’ requirements, improve performance and reduce their costs-per-transaction. "By using advanced practices such as voice of the customer, business process management, Six Sigma and lean enterprise principals, we will help telecom companies develop ways to increase their ability to listen to and respond to the demands of their customers," says Zachery Brice, a Six Sigma Qualtec managing partner and head of the company’s telecommunications practice.

"Six Sigma Qualtec has proven its ability to deliver customer results across multiple service industries, and it is uniquely positioned to help phone companies when they need it most," explains Brice. "They aren’t only competing against each other for customers, but they must also face competition from providers like cable companies, which have far lower costs of entry and face less regulations. Consistently enhancing the way they do business and paying vigilant attention to the voice of their customers is at the heart of Six Sigma QualtecÂ’s solutions, and we combine them with an industry-specific focus that will obtain the results these companies need."

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