(ISO: Geneva) -- The 14 ISO International Standards currently making up the ISO 9000 family of generic quality-management standards are now available in new paper and compact disc editions of The ISO Standards collection. Two standards now at the final draft stage, plus a technical corrigendum (i.e., a list of corrections, errata), are also included.

The ISO 9000 family is best known for ISO 9001:2000, which establishes the requirements for a quality-management system and can be used for certification by organizations that wish to have their conformity to the standard verified by an independent auditor.

ISO 9001:2000 is complemented by a comprehensive family of standards addressing the following specific aspects of quality management:

• Fundamentals and vocabulary
• Performance improvements
• Quality plans
• Projects
• Configuration management
• Measurement processes and measuring equipment
• System documentation
• Realizing financial and economic benefits
• Training
• The selection and use of consultants
• Quality and/or environmental management systems auditing
• Complaints handling
• Codes of conduct for customer satisfaction
• Dispute resolution

The collection—ISO 9000 Quality Management—groups this family of generic quality-management system standards and supporting tools developed by ISO technical committee ISO/TC 176—“Quality management,” in a handy book, and on CD. The book (ISBN 978-92-67-10455-3), English only, and the CD (ISBN 978-92-67-10456-0), in English and French, each cost 300 Swiss francs. They are available from ISO national member institutes (see the complete list with contact details), from ISO Central Secretariat through the ISO Store, or by contacting the marketing and communication department.

For more information, visit http://www.iso.org/iso/pressrelease.htm?refid=Ref1091.