(DNV: Katy, TX) -- DNV is pleased to announce a webinar around a topic every company in every industry deals with... customer satisfaction. This free, live webinar, "Customer Satisfaction—Guidelines for the Complaint Handling Process—ISO 10002" will be held on August 27, at 1 p.m. CDT.

Hosted and presented by DNV, the webinar will cover:

• Customer focus is a key principle of ISO 9001
• Customer complaints, while unwanted, need to be adequately managed
• ISO 10002 provides for an effective customer complaint handling process
• Learn about the guiding principles and complaint-handling framework, suggested by ISO 10002.
• How can DNV assist you with the design and implementation of an effective complaint-handling process.

Webinar Duration: Approximately one hour, including a questiona and answer period

Presenter: Sidney Vianna, director of aviation, space and defense certification services for DNV
Vianna is an IRCA QMS 2000 certified lead assessor involved with ISO 9000 certification since 1988 and represents DNV in local and national exhibits and conferences speaking on ISO 9000 related issues. He is a member of the Registration Management Committee of the Americas Aerospace Quality Group. Vianna is also a long-standing and senior member of the American Society for Quality and has been a member of the executive board and a past programs chair for the Orange Empire Section.

Click here to REGISTER