Event: 5th Annual Process Excellence Week for the Service & Transactional World

Achieve business agility and improvement visibility to enable both cost reduction and customer base expansion.

(IQPC: New York) -- IQPC announces its "5th Annual Process Excellence Week for the Service & Transactional World." This fast-paced conference, held Sept. 21–24, at The Wyndham, Chicago, delivers the newest, most relevant process excellence tools, the most powerful methods, and quicker-to-implement projects for delivering significant bottom-line results for your entire organization.

Build a year’s worth of business ideas and contacts to overtake your competitors and realize the profits you never thought you could achieve in just four days of case study presentations, panel discussions, workshops, master classes, and networking sessions.

Benefits from attending

• Gather key ideas from quantified, relevant process excellence case studies with hard-hitting results (i.e., percentage or dollar value savings, cycle time reductions, etc.) so you have a strong business case to implement ideas quickly into your own company

• Advance in all areas of your business with our comprehensive agenda—all the key topics you need for process excellence success, including focused session streams on:

• Using current best practices in organizational change management
• Rewards and recognition
• Leadership
• Innovation
• Customer-focused strategies
• Training
• Metrics
• Sustainability of process excellence
• Short-term strategies and long-term company goals

• Establish the most important current and future trends in process excellence that your business must be aware of via the interactive panel discussions available

Agenda
The following list is the focus of just some of the scheduled offerings.

• Fitting lean Six Sigma into your service and transactional-based organization by aligning culture and value

• Panel discussion: Centralized vs. decentralized lean Six Sigma organizational structures

• Hearing from advocates of both sides so you can decide for yourself which is most suitable for your business and how you can make the transition from where you are now

• Workshops on innovation and on lean Six Sigma experience (0–2 years and 2+ years)

• What to expect from lean Six Sigma in the first year

• End-to-end process ownership to achieve process excellence

• Achieving the optimum balance between innovation, lean, and Six Sigma

• Value of discovery events to identify wasteful activities and spending

• Building a model for sustainable continuous improvement

• Problem solving techniques to support design for Six Sigma and directed innovation

• Panel Discussion: top-down process improvement—mandates vs. organic culture

• How to effectively use kaizen

• Utilizing business intelligence for process flow, changing risks, and customer experience

• Voice of the customer

• Improve patient billing using lean Sigma

• Enabling partnership with your customer

• Deploying a grass roots process excellence program

• Using a Six Sigma approach to disaster recovery

• Strategies for generating customer loyalty and advocacy

• Successfully sustaining operational excellence

• Troubleshooting your process excellence projects

• Panel discussion: Which process excellence tools are best for service and transactional environments? How can you customize your toolkit for your business?

The conference is sponsored by Minitab, SPCI, and Oracle.  Media partners are GoalQPC, and IT Toolbox.

For more information, visit www.iqpc.com/Event.aspx?id=201138

About The Author

International Quality and Productivity Center IQPC

Each year, International Quality & Productivity Center (IQPC) offers approximately 2,000 conferences, seminars, and related learning programs with special emphasis on pharmaceuticals, Six Sigma, and quality, among many other industry sectors. For more information on IQPC, visit online at www.iqpc.com.