About The Author
David Roberts is the operations project coordinator for the CyraCom and Voiance subsidiaries of CyraCom International, the world’s second largest over-the-phone interpretation company. Roberts has more than 11 years leadership experience with a background in training, sales and marketing support, and customer service.
Roberts is CyraCom’s certified lead auditor and led the project that developed and installed CyraCom’s quality management system and allowed CyraCom to become the first over-the-phone interpretation company be certified to the 2008 version of ISO 9001.
