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This Week in Quality Digest Live
Customer Care Features
Arun Hariharan
Your employees need to experience exactly what your customers experience
Mike Richman
First-class guidance for sparkling customer service
Ryan E. Day
Heretics in a world of designed obsolescence
Dirk Dusharme @ Quality Digest
It’s not about jobs... believe me
Annette Franz
Four capabilities for excellent customer service

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Customer Care News
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks
One of eight mobile test units sent to Kentucky Truck Plant for preproduction testing
70 simple rules for sensational service

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Quality Digest Live -- January 6, 2017