(ASQ: Milwaukee, WI) -- A new three-part webinar series—Journey to Excellence—spotlights nine health care organizations and their use of the Malcolm Baldrige Performance Excellence Criteria to drive organizational transformation. Based on the recently published book by Kathleen J. Goonan, MD; Joseph A. Muzikowski; and Patricia K. Stoltz, Journey to Excellence: How Baldrige Health Care Leaders Succeed, First Edition (ASQ Quality Press, 2009) the free series is offered via the web by the American Society for Quality (ASQ).
The Malcolm Baldrige National Quality Award is the nation’s highest honor for quality and performance excellence in the categories of health care, manufacturing, service, small business, education, and nonprofit organizations.
The first webinar, Journey to Excellence: Leadership, will take place Thursday, June 25 at 2 p.m. CST. Register to learn how Baldrige is being used to help organizations address the challenges facing health care today as well as how to identify the recognizable stages and common pitfalls in the journey to excellence using the Baldrige framework. Leaders from 2008 Baldrige Award-winning hospitals share their perspectives and learning about the Baldrige process.
Webinar presenters include:
Details regarding the second and third webinars in the series—Journey to Excellence: Assessment Process, Change Management and Spread of Improvement and Journey to Excellence:Clinical Process Improvement—will be announced soon at www.asq.org/journey
The book Journey to Excellence: How Baldrige Health Care Leaders Succeed is based on several years’ study of the nine Baldrige Award winners from health care. It describes how these organizations approached their "Baldrige journey" and what other health care leaders should do to reap similar benefits. It is published by ASQ and is available by visiting The ASQ Store.
The American Society for Quality (ASQ) has been the world’s leading authority on quality for more than 60 years. With more than 93,000 individual and organizational members, the professional association advances learning, quality improvement, and knowledge exchange to improve business results, and to create better workplaces and communities worldwide. As champion of the quality movement, ASQ offers technologies, concepts, tools and training to quality professionals, quality practitioners, and everyday consumers, encouraging all to “Make Good Great.” ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, Wisconsin, ASQ is a founding partner of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator, and also produces the Quarterly Quality Report.
