(Camstar Systems Inc.: Charlotte, NC) -- Increasing numbers of customer complaints is typically an indicator of unresolved internal quality failures. Many companies still use fragmented applications, including paper-based systems, which lead to inconsistent processes for receiving and handling complaints. This open-loop approach lacks product traceability and prevents critical feedback from feeding a continuous improvement environment.

In this free live webcast, you will learn the key capabilities of Camstar’s complaint management system. Built on the Camstar enterprise platform, this system seamlessly extends Camstar manufacturing execution system to an end-to-end closed-loop complaint resolution process. Using the events management component of the platform, complaints may be evaluated in the context of not just the product in question, but all relevant global quality data, including similar components, supplied materials, similar processes, or work centers, etc.

See the following capabilities demonstrated in this session:

• A centralized system to receive field events and allow for systematic complaint categorization

• Full traceability from a complaint or a service call back to the associated manufactured batch/ product

• Systematic enforcement of collaborative complaint management process steps

• Regulatory reports management

• Ability to cross trend data between service calls, complaints, and device history for accurate root cause analysis

• Seamless complaints integration with Camstar’s CAPA system for CAPA evaluation and management
 

Date and time: Thursday, Jan. 21, 1 pm EST
Duration: 1 hour
Description: Managing complaints to drive down product risk

Registration is required to join this event.
Register now.