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(ISO: Geneva) -- When is a good deal really a lemon? Sometimes the biggest bargains come with the heaviest hidden costs, thanks to unclear warranties that cover little when things go wrong. Faulty goods and ambiguous warranties are one of the greatest bugbears for consumers and retailers. A new ISO standard in development aims to help.
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Faulty goods and substandard services are a significant cost, both to the consumer and society as a whole. A UK study, for example, showed that problems with unsatisfactory goods and services set the country back more than 6 billion pounds per year, not to mention the time wasted and stress created.
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