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I have written many times about the importance of the employee experience, both on its own in terms of retention and performance, and with regard to the effect of the employee experience on the customer experience.
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Sadly, many companies still aren’t focusing on the employee experience. IDC’s 2015 EXPERIENCES Survey found that 81 percent of companies listen to customers about their experiences, but that 69.4 percent of companies do not measure the employee experience.
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