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Labor, Management, Quality
by Dirk Dusharme
I‘m fortunate to work for a small company where everyone gets a say in what work gets done, who does it, and how it’s done, as well as where everyone feels free to speak up about the issues we face every day. Certainly nobody seems shy at any of our companywide or editorial meetings. It can be chaotic, but great ideas--and criticisms--come out of this workplace free-for-all. That doesn’t mean that everything is out in the open. As with any workplace, some worries or complaints travel the grapevine, a very short vine to which everyone is tethered. It is this type of formal and informal environment that allows us to respond quickly to reader or advertiser complaints.
We aren’t the norm, however. Did any of you notice the full-page ad in USA Today on April 10, taken out by the pilots’ union, that asked, “Why is American Airlines Failing Its Customers?”
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