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This Week on Quality Digest Live

Today in Quality Digest

Management
Mike Richman
This week’s episode of QDL took us back to our roots with stories about the nuts and bolts of quality improvement—customer service, management, standards, and the future of the quality profession in...
Christopher Martin's picture
Management
Christopher Martin
‘How could I forget to do that?” I asked myself this question last week over and over, wondering how an important task was able to fly right over my head until I was reminded about it the next...
Sean Lynch's picture
Operations
Sean Lynch
You’d like to address a potentially sensitive topic with a neighbor, co-worker, or boss, and you dread it. It might turn ugly. You fear an unpleasant reaction. Often, when attempting to...

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