In many cases, the differences between ISO 9001:1994 and ISO 9001:2000 are matters of degree and in some cases they are matters of approach and responsibilities.
The major differences, in summary, are (and this is in no particular order of importance):
1. The language usage in ISO 9001:2000 is less manufacturing-oriented and is, in general, easier to understand.
2. ISO 9001:2000 is based on a process-approach model while ISO 9001:1994 is geared to treating quality system elements as distinct entities (that should be viewed as processes that occur throughout an organization but often aren't). Thus, with ISO 9001:2000, audits should not be of specific clauses and their requirements but of processes that cross departments and even product lines.
3. Customer satisfaction and continual improvement are explicitly required with the 2000 edition, although one could read these as being natural conclusions of the use of the 1994 edition.
4. Top management is required to play a greater role in leading, supporting and managing the QMS with the 2000 edition.
5. There are only 6 documented procedures specifically required of ISO 9001:2000, although in all practical terms many organizations will have more to effectively function.
6. You must include in the scope of the QMS all processes within your organization that do or can affect quality. The 1994 edition included ISO 9002, which excluded design, etc.
7. You must establish measurable quality objectives and measure customer satisfaction with ISO 9001:2000. In general, the 2000 edition makes clear that the QMS must be producing measurements of how effective the system is and be geared to improved effectiveness by understanding how far you've come and where the opportunities are to improve processes.
These are not the only differences, but I think they cover most of the major ones. If you look in Annex B of ISO 9001:2000, there are tables showing where requirements in ISO 9001:2000 appeared in ISO 9001:1994 and vice versa. What Annex B shows is that you can find rough or exact equivalents of many of the requirements in ISO 9001:1994 in ISO 9001:2000, and I recommend that you used Annex B and your copies of the two editions and see what those equivalents show in terms of differences and similarities. You may find this an eye-opening experience, since in some cases many organizations did not use ISO 9001:1994 (or ISO 9002/3:1994) effectively or even accurately because it was easy enough just to "meet the requirements" without really understand what was expected.
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qdigest 6/26/2002
In many cases, the differences between ISO 9001:1994 and ISO 9001:2000 are matters of degree and in some cases they are matters of approach and responsibilities.
The major differences, in summary, are (and this is in no particular order of importance):
1. The language usage in ISO 9001:2000 is less manufacturing-oriented and is, in general, easier to understand.
2. ISO 9001:2000 is based on a process-approach model while ISO 9001:1994 is geared to treating quality system elements as distinct entities (that should be viewed as processes that occur throughout an organization but often aren't). Thus, with ISO 9001:2000, audits should not be of specific clauses and their requirements but of processes that cross departments and even product lines.
3. Customer satisfaction and continual improvement are explicitly required with the 2000 edition, although one could read these as being natural conclusions of the use of the 1994 edition.
4. Top management is required to play a greater role in leading, supporting and managing the QMS with the 2000 edition.
5. There are only 6 documented procedures specifically required of ISO 9001:2000, although in all practical terms many organizations will have more to effectively function.
6. You must include in the scope of the QMS all processes within your organization that do or can affect quality. The 1994 edition included ISO 9002, which excluded design, etc.
7. You must establish measurable quality objectives and measure customer satisfaction with ISO 9001:2000. In general, the 2000 edition makes clear that the QMS must be producing measurements of how effective the system is and be geared to improved effectiveness by understanding how far you've come and where the opportunities are to improve processes.
These are not the only differences, but I think they cover most of the major ones. If you look in Annex B of ISO 9001:2000, there are tables showing where requirements in ISO 9001:2000 appeared in ISO 9001:1994 and vice versa. What Annex B shows is that you can find rough or exact equivalents of many of the requirements in ISO 9001:1994 in ISO 9001:2000, and I recommend that you used Annex B and your copies of the two editions and see what those equivalents show in terms of differences and similarities. You may find this an eye-opening experience, since in some cases many organizations did not use ISO 9001:1994 (or ISO 9002/3:1994) effectively or even accurately because it was easy enough just to "meet the requirements" without really understand what was expected.
Hope this helps.