Words of advice: be very careful of responses linking you to quick fix
templates and 'one size fits all' premade systems!
Pay for and download a copy of the ISO9001:2000 standards from ISO website.
Contact and join local ASQ - talk to quality professionals for experienced
views. Contact QA managers in area at other similar companies if possible. If
you still feel lost then discuss with local consultant - you will have the
knowledge to understand what it is you need.
Good luck
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Comments
almetzel 8/16/2005
What I would suggest is to take a structured approach, as you would any problem. First prepare a Request For Quote outlining the services you will require. (Types of gages, size range, volume) This will make life easier for you and the potential vendor. From this RFQ, get budget quotes for the services, and request a statement of their certifications and traceability. Also, if it is not volunteered, ask for a customer list. See what their experience has been. Once you have an idea who you wish to deal with, visit them. See if the operation lives up to its promise, and ask to see Calibration Certificates traceable to NIST for some of their equipment. Ask to see some of their procedures. See if their techs are following the procedures. Then spend some money, take a few representative tools (preferably some of those problem children that inhabit every shop)and have them calibrated by your current vendor. Then send them to your prospective suppliers, and see how the results compare. Get EVERYTHING in writing, as Yogi Berra said, "A verbal agreement ain't worth the paper it's printed on."