Is it possible that two seperate corporations can have a single ISO9001 certificate (share the same quality system)?. The one corporation may be partly or fully owned by the other.
Relative to the inquiry about strengthes and weaknesses of six sigma in the service sector.
All the strengths of Six Sigma apply equally to the service sector; eg.,
* Focus is given to bottom-line benefits for organizations, where project monetary benefits are verified by finance. At the executive level this breeds excitement since improvement work is being aligned to the primary measure of success
* Voice of the customer focus is given both business level and project execution metrics.
* A support infrastructure is created where specific roles exist for people to be full-time practitioners (black belts) and to fill other support/leadership roles (e.g., champions, green belts, etc.)
* Practioners can follow a consistent project execution roadmap for process improvement; i.e., DMAIC
* Rather than a quality program Six Sigma can become a business strategy that helps drive the business to the right activities
* A system can be created so that projects are pulled for creation by the metrics that drive the business
* A system can be created where metrics are no nonsense and everybody understands the implications; e.g., the time for invoice collection is from an in-control/predictable process where its estimated process capability/performance metric (for the future) is 80% of invoices are received 3 days to 55 days late. From this we can also calculate the COPQ or CODND (cost of doing nothing different). Note, the distribution to make this statement does not require normality.
* DFSS methods can dramatically help the creation of new products or processes
Disadvantages:
* Sigma quality level metrics can be very deceiving for transactional processes. For one thing a specification is required. Often transactional processes do not have true specifications like manufacturing. Goals or targets are not the same as specifications and can be subjective. Anybody who knows me is aware that I am never a big fan of sigma quality level metrics. My opinion relative to this is amplified for service processes.
If you have any questions/comments relative to my response, contact me directly.
I am a belgian student (4th year of economics) and I am doing my thesis about this subject. If there is anyone with some experience on this subject or maybe "postgrad" himself, please contact me bij e-mail Joren.Groenvynck@UGent.be.
Thank you very much!!
Community metadata Could not be loaded. No pre-configured community forum parent found for the incoming fid: . You need to add this forum into custom_code/community.sql
Send to friend
Comments
forrestbreyfogle 10/24/2003
Relative to the inquiry about strengthes and weaknesses of six sigma in the service sector.
All the strengths of Six Sigma apply equally to the service sector; eg.,
* Focus is given to bottom-line benefits for organizations, where project monetary benefits are verified by finance. At the executive level this breeds excitement since improvement work is being aligned to the primary measure of success
* Voice of the customer focus is given both business level and project execution metrics.
* A support infrastructure is created where specific roles exist for people to be full-time practitioners (black belts) and to fill other support/leadership roles (e.g., champions, green belts, etc.)
* Practioners can follow a consistent project execution roadmap for process improvement; i.e., DMAIC
* Rather than a quality program Six Sigma can become a business strategy that helps drive the business to the right activities
* A system can be created so that projects are pulled for creation by the metrics that drive the business
* A system can be created where metrics are no nonsense and everybody understands the implications; e.g., the time for invoice collection is from an in-control/predictable process where its estimated process capability/performance metric (for the future) is 80% of invoices are received 3 days to 55 days late. From this we can also calculate the COPQ or CODND (cost of doing nothing different). Note, the distribution to make this statement does not require normality.
* DFSS methods can dramatically help the creation of new products or processes
Disadvantages:
* Sigma quality level metrics can be very deceiving for transactional processes. For one thing a specification is required. Often transactional processes do not have true specifications like manufacturing. Goals or targets are not the same as specifications and can be subjective. Anybody who knows me is aware that I am never a big fan of sigma quality level metrics. My opinion relative to this is amplified for service processes.
If you have any questions/comments relative to my response, contact me directly.
Forrest Breyfogle
forrest@smartersolutions.com
512-996-8288
11/24/2005
I am a belgian student (4th year of economics) and I am doing my thesis about this subject. If there is anyone with some experience on this subject or maybe "postgrad" himself, please contact me bij e-mail Joren.Groenvynck@UGent.be.
Thank you very much!!