Hello, I have been reading some books on Six Sigma and I am just starting to get into it. In one of the books they say that people often complaint that it is "very" similar to TQM, is this true? I know both systems main goal is "customer satisfaction".
Is this because both systems are based on Dr. Demings theories?
Any feedback will help....one more thing, does anyone know of any training sessions on the subject in N.Y., D.C., VA or MD ?? Thank you
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