Our customer requested a corrective action using "Eight Discipline", is this one of the tools of Six Sigma relating to Green/Black Belt training? Thanks in advance for your help!
An excellent video that I have used for exactly your purpose is called "Right First Time". It is 1950's vintage, black and white, and made in England, which all add to the fact that the need for error prevention is a timeless topic. The British accents and colloquialisms keep it light-hearted and entertaining. The video is available on DVD format from PQ Systems at 1-800-777-3020.
Dan Inman
Inman Consulting
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dan_inman 5/26/2005
An excellent video that I have used for exactly your purpose is called "Right First Time". It is 1950's vintage, black and white, and made in England, which all add to the fact that the need for error prevention is a timeless topic. The British accents and colloquialisms keep it light-hearted and entertaining. The video is available on DVD format from PQ Systems at 1-800-777-3020.
Dan Inman
Inman Consulting