What is a Payntr Chart and please give me an example.
A member of another forum asked this question. We can't find any reference to Payntr. Anywhere. Anybody have a suggestion?
You ask a good question:
"What is the possible minimum number of personnel that a business can have to seek an ISO 9001:2000 certification?"
The simple answer is one employee, since there is no size requirement in the standard. Ultimately, a quality management system for an organization consisting of one person would not likely be very complex, since the documented procedures would consist solely of those required by ISO 9001:2000 and those the person already is maintaining for those processes where he/she needs the procedures to be in writing or in flow chart form. In other words, in a one-person shop, documentation would be needed for record-keeping purposes, for those procedures that the person doesn't do often or that are complicated and perhaps so that his/her successor could take up the business activities if the person because sick or died unexpectedly.
A one-person shop would not be able to conduct internal audits without bringing in someone from outside the organization so as to have the auditor independent of the activities being audited, but all other processes required by ISO 9001:2000 could be done by the sole employee, with the registrar serving to verify that the employee is doing what he/she needs to do and that the system satisfies the standard's requirements.
Now, having given the simple answer, the reality is that choosing to register an organization for conformance with ISO 9001:2000 involves several factors. And the size of the organization should not be a determining factor in deciding whether or not to seek registration to ISO 9001:2000.
There are three reasons a one-person, small organization (less than 25 employees) or any organization should consider obtaining ISO 9001:2000 registration through an accredited third-party auditor:
1. A customer requires it for the organization to be a supplier.
2. ISO 9001:2000 registration is widespread in the organization's industry and, although customers may not be requiring registration, the lack of registration would put the organization at a competitive disadvantage (especially if most competitors are larger organizations).
3. Having a third party provide an objective evaluation of the QMS to verify its effective implementation and use by the organization will ensure that the system is appropriate and correct. This is important in a small shop, where QMS expertise is likely to be more limited and where having a third party verify conformance will have greater impact. In organizations with more than a few employees, pursuing registration will also make employees take the system seriously, since management has made a financial commitment to the system.
The business professionals you cite are all service providers and are unlikely to register to ISO 9001:2000 for the first two reasons, so that means the third reason is the only logical motivation for registration. It is also the best reason to register. I am also delighted that a group of business professionals from outside the traditional sectors that have used ISO 9000 are considering the use of ISO 9001:2000 and the other standards in the ISO 9000 series.
However, registration involves nothing more than a semi-annual or annual sampling of the system to verify conformance both of the QMS to the requirements of ISO 9001:2000 and of the employees to the effective use of the system. Remember that a registration assessment is like a test in high school to see how much you learned in a course. That test will not likely cover everything you learned in the class, only certain key issues that will give the teacher a sense of how broad and deep your knowledge of the subject covered is. My advice to any organization implementing ISO 9001:2000 without the existence of a previous formal quality system is to get the QMS into place, get employees prepared to use the system, have them use it for a time, make some initial improvements and then pursue registration if you feel that you aren't getting enough out of the system on its own. What a registrar will do at that point is identify weaknesses in the system and opportunities for QMS improvement.
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qdigest 5/30/2002
You ask a good question:
"What is the possible minimum number of personnel that a business can have to seek an ISO 9001:2000 certification?"
The simple answer is one employee, since there is no size requirement in the standard. Ultimately, a quality management system for an organization consisting of one person would not likely be very complex, since the documented procedures would consist solely of those required by ISO 9001:2000 and those the person already is maintaining for those processes where he/she needs the procedures to be in writing or in flow chart form. In other words, in a one-person shop, documentation would be needed for record-keeping purposes, for those procedures that the person doesn't do often or that are complicated and perhaps so that his/her successor could take up the business activities if the person because sick or died unexpectedly.
A one-person shop would not be able to conduct internal audits without bringing in someone from outside the organization so as to have the auditor independent of the activities being audited, but all other processes required by ISO 9001:2000 could be done by the sole employee, with the registrar serving to verify that the employee is doing what he/she needs to do and that the system satisfies the standard's requirements.
Now, having given the simple answer, the reality is that choosing to register an organization for conformance with ISO 9001:2000 involves several factors. And the size of the organization should not be a determining factor in deciding whether or not to seek registration to ISO 9001:2000.
There are three reasons a one-person, small organization (less than 25 employees) or any organization should consider obtaining ISO 9001:2000 registration through an accredited third-party auditor:
1. A customer requires it for the organization to be a supplier.
2. ISO 9001:2000 registration is widespread in the organization's industry and, although customers may not be requiring registration, the lack of registration would put the organization at a competitive disadvantage (especially if most competitors are larger organizations).
3. Having a third party provide an objective evaluation of the QMS to verify its effective implementation and use by the organization will ensure that the system is appropriate and correct. This is important in a small shop, where QMS expertise is likely to be more limited and where having a third party verify conformance will have greater impact. In organizations with more than a few employees, pursuing registration will also make employees take the system seriously, since management has made a financial commitment to the system.
The business professionals you cite are all service providers and are unlikely to register to ISO 9001:2000 for the first two reasons, so that means the third reason is the only logical motivation for registration. It is also the best reason to register. I am also delighted that a group of business professionals from outside the traditional sectors that have used ISO 9000 are considering the use of ISO 9001:2000 and the other standards in the ISO 9000 series.
However, registration involves nothing more than a semi-annual or annual sampling of the system to verify conformance both of the QMS to the requirements of ISO 9001:2000 and of the employees to the effective use of the system. Remember that a registration assessment is like a test in high school to see how much you learned in a course. That test will not likely cover everything you learned in the class, only certain key issues that will give the teacher a sense of how broad and deep your knowledge of the subject covered is. My advice to any organization implementing ISO 9001:2000 without the existence of a previous formal quality system is to get the QMS into place, get employees prepared to use the system, have them use it for a time, make some initial improvements and then pursue registration if you feel that you aren't getting enough out of the system on its own. What a registrar will do at that point is identify weaknesses in the system and opportunities for QMS improvement.