I am currently writing a final paper that will allow me to complete my education. My chosen topic is "Formal Quality Management Systems: Motivation, Implementation and Beyond"
My hypothesis will not be foreign to anyone who has spent time in the profession with the mission of developing an "effective/successful QMS".
My bottom line conclusion coming from significant industry experience is that if top management:
X Enters into the activity for the right reasons, (motivation).
X Is personally involved at the planning, assessment and continuous improvement phases, (implementation).
X Then the outcome, (the desired results) are improved operational effectiveness and a customer base that is consistently satisfied with the level of service and the quality of the product(s) they receive.
I'd like to enlist the help of my quality colleagues by asking those of you who would be willing to participate to take a short, (11 question) survey I'll use to support my case. Anyone interested in helping out can contact me at banksm@camfilfarr.com or mbanks@agcc.com, provide your email address and I'll zap you a survey. If quality Insider will allow, I’ll post the results on the website. If not, I’ll certainly provide the results to those of you who participate and are interested in knowing the outcome of the study.
Thanks,
Mark Banks
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Comments
forrestbreyfogle 8/5/2005
INITIAL POSTING: As previously posted in the General Quality Questions Forum:
"I Am trying to compare and contrast the implementation of Six Sigma in Manufacturing and Service Industries any suggestion would help"
RESPONSE: With a wise implementation of Six Sigma, the differences between Manufacturing and Service Industries is minimal. I think that Six Sigma should be presnted this way in training and its deployment. As a side note, Lean should be included too and not be considered separate relative to deployment, etc
In my opinion, examples within training should NOT be tailored to specific industries, noting that this does not mean you do not show specific examples in a referenced binder tab.
Attendees need to learn how to bridge the concepts across industries; hence, discussion should be to describe how the data presented in a certain example could be equally applicable to their situation, whether in manufacturing or various service type industries. When they are able to do this, they are better equipted to later read an article that is from another industry and see how the techniques could be applicable to them.
It is true that some tools are not equally applicable to all industries. For example, Design of Experiments can be applicable to service industries but are more readily applicable to Manufacturing or Development.
Contact me off-line if you would like to discuss further.
Forrest Breyfogle
Six Sigma Forum Moderator
forrest@smartersolutions.com
www.smartersolutions.com
512-918-2080 X401
1/4/2006
We view Six Sigma in the broadest context - Lean, Six Sigma, and Shainin/Bhote techniques. With this in mind, the services sector tends to use more of the Lean tools, while manufacturing uses more of a balance.
In using Six Sigma in government improvement initiatives, Lean plays a large role - value stream analysis, reduction of waste, work flow analysis/spaghetti charting, takt time, etc. With that being said, the DMAIC methodology/steps provide an excellent framework to apply Lean Sigma and enhance the gains/improvements.
Harry Kenworthy
QPIC, LLC
1/6/2006
In literature about six sigma for service,most of the time they talk about Lean Six Sigma. I understand the benefits of including Lean, but I don't know why just Six Sigma seems to be enough in manufacturing... Is it because they are more experienced in quality and so their processes don't have so many non value added activities etc.?
a belgian student
1/10/2006
In response to your question "I am trying to compare and contrast the implementation of Six Sigma in Manufacturing and Service Industries any suggestion would help".
I represent Six Sigma Qualtec. As a global provider of consulting and training we pioneered Six Sigma programs specially designed for transactional/service industries.
We have a "white paper" addressing this subject matter. If you would like a copy and would like to discuss the subject in greater detail, please contact me.
Michael Heyers
SIX SIGMA QUALTEC, Inc.
Princeton, NJ USA
Phone: 1-609-419-4220
mheyers@ssqi.com / www.ssqi.com
5/13/2006
You may find my article useful:
http://qualitydigest.com/QDarticles/FMPro?-db=iq%5feditorial.fp5&-lay=ar...
I have some additional information if you require. Please use the article response form.