Higher productivity is achieved through quality settling at a faster rate. To achieve correct documentation for faster settlement of claims set up a chat line on your company website 24x7x365 with the option of downloads and attachments available in the required format. The same can be made available in hard copy format also by post on request through telephone call center.
At the processing centre end, include checklists for complete and incomplete claims with due authorisations for the checking personnel to repudiate or accept or rectify medical and legal crtifications.
With regards and more ideas soon,
V.Radhakrishnan,
Production Manager,
Computer Stationery Industry SAOG,
An ISO 9001:2000 certified printing institution,
Sultanate of Oman.
In my point of view you do need make a diagnosis of the areas that you think need improvement,and also based in hystorical data. Make a plan with all the associates involved in the process and managment, it is in order to get ideas and opinions. And then after the diagnosis you should analyze with the team the folowing factors: Human resources (work environment and motivation, training), cost associates, customer satisfaction, and the impact of them in the sales. All these topics are based and documented in your quality system and standards.
I hope that my opinion be a help
Beatriz Fuentes
Quality and productivity systems assesor beatrizfuentes_98@yahoo.com
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rathishvm1 7/28/2004
Higher productivity is achieved through quality settling at a faster rate. To achieve correct documentation for faster settlement of claims set up a chat line on your company website 24x7x365 with the option of downloads and attachments available in the required format. The same can be made available in hard copy format also by post on request through telephone call center.
At the processing centre end, include checklists for complete and incomplete claims with due authorisations for the checking personnel to repudiate or accept or rectify medical and legal crtifications.
With regards and more ideas soon,
V.Radhakrishnan,
Production Manager,
Computer Stationery Industry SAOG,
An ISO 9001:2000 certified printing institution,
Sultanate of Oman.
bfuentes 7/20/2004
In my point of view you do need make a diagnosis of the areas that you think need improvement,and also based in hystorical data. Make a plan with all the associates involved in the process and managment, it is in order to get ideas and opinions. And then after the diagnosis you should analyze with the team the folowing factors: Human resources (work environment and motivation, training), cost associates, customer satisfaction, and the impact of them in the sales. All these topics are based and documented in your quality system and standards.
I hope that my opinion be a help
Beatriz Fuentes
Quality and productivity systems assesor
beatrizfuentes_98@yahoo.com