I've been a strong supporter of ISO 9000 since the late 90's, and I continue to sing its praises. However, I'm currently writing an essay on the standard, and I want to include of all the pros and cons of it. Almost every article I find discusses the positive sides of the standard. Can anyone recommend good articles or books that criticize the new standard? Please be a specific as possible when citing such articles, as I will need to locate them from the information provided.
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