I am trying to determine an easy to understand method for analysing the repeatability and reproducibility of a measurement system for a destructive test. The test requires the breaking off of weld nuts and recording of the torque value. Can anyone help?
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rbetz 8/3/2004
I would discuss all of those types of questions with my registrar, if possible. We are a multi-location company and each site is separately registered. However, all locations have the same quality manual and policy with unique lower level documents, which we refer to as "work instructions."
In situations like you are describing, my rule of thumb is which way will stands to impact customer satisfaction the most? That is the direction I would take.
elaine 8/3/2004
Good morning
Our company is set up something similar to yours. We have 5 branches in canada plus a corporate office. We have a blanket registration to ISO 9001:2000. The idea being that as a distributor, each branch does roughly the same thing. We have one main QMS manual that generally describes what we do & how we meet the requirements of the standard - that is shared across the company. Each branch then has separate documents (in our case flowcharts) that show how our processes work & what steps are involved. These documents vary from branch to branch, though the processes are generally the same. In our case the documents used the most are the branch level flowcharts & few written instructions we feel necessary to have.
I'm not generally supportive of quality policy manuals - my feeling is that they can be written in a couple of pages depending on how much detail you feel is necessary. I am more supportive of building the 'quality' program into the existing business documentation - usually an operations manual of some description. It usually already describes what a company does - with a couple of added pieces about internal audits, corrective actions & document control, the ops manual is suitable for any external audit.
hope this helps - elaine