Research conducted in the early 1990s by the now defunct American Quality Federation and Earnst & Young showed that firms that tried to adopt TQM before putting basic quality systems in place were far more likely to fail than those that had these systems. Although I'm an advocate of the six sigma approach, I don't think your firm is ready for it yet. First, get that quality policy from your leadership. Help them understand why quality is important to their success. Then put basic processes in place. Climb that ladder until the next logical step is six sigma. But do it quickly; your competitors may beat you to it!
Community metadata Could not be loaded. No pre-configured community forum parent found for the incoming fid: . You need to add this forum into custom_code/community.sql
Send to friend
Comments
pyzdek 2/10/2001
Research conducted in the early 1990s by the now defunct American Quality Federation and Earnst & Young showed that firms that tried to adopt TQM before putting basic quality systems in place were far more likely to fail than those that had these systems. Although I'm an advocate of the six sigma approach, I don't think your firm is ready for it yet. First, get that quality policy from your leadership. Help them understand why quality is important to their success. Then put basic processes in place. Climb that ladder until the next logical step is six sigma. But do it quickly; your competitors may beat you to it!
Tom