Quality Features

Mike Richman's picture
Mike Richman
This week’s episode of QDL took us back to our roots with stories about the nuts and bolts of quality improvement—customer service, management, standards, and the future of the quality profession in...
Christopher Martin's picture
Christopher Martin
‘How could I forget to do that?” I asked myself this question last week over and over, wondering how an important task was able to fly right over my head until I was reminded about it the next...
Sean Lynch's picture
Sean Lynch
You’d like to address a potentially sensitive topic with a neighbor, co-worker, or boss, and you dread it. It might turn ugly. You fear an unpleasant reaction. Often, when attempting to...
Mike Micklewright's picture
Mike Micklewright
Fake news has fast become one of the most popular new phrases of 2017. We see it in Western politics, we listen to our news channels debate what is fake and what is not, and we hear our late-night...
Patrick Runkel's picture
Patrick Runkel
Did you ever wonder why statistical analyses and concepts often have such weird, cryptic names? One conspiracy theory points to the workings of a secret committee called the ICSSNN. The...
Eugene Daniell's picture
Eugene Daniell
Sponsored Content Every day, quality and production process leaders must find new ways to improve product processes in a constantly changing manufacturing environment. For most companies, the low-...
Davis Balestracci's picture
Davis Balestracci
According to Mark Graham Brown, from his book Keeping Score (Productivity Press, 2006), 50 percent of the time leaders spend in meetings involving data is waste, 80 percent of the pounds of...
Joseph Aldy's picture
Joseph Aldy
President Trump jettisoned more than 30 years of bipartisan regulatory policy on Jan. 30, 2017, when he issued an executive order on “Reducing Regulation and Controlling Regulatory Costs.” The...
Timothy Lozier's picture
Timothy Lozier
Compliance is a common term that is very broad, and many companies interpret compliance as a host of different items. It can be related to quality, safety, or operations, but it encompasses a long...
Ryan E. Day's picture
Ryan E. Day
Sponsored Content Brian Vinson may have one of the best jobs in the country. Vinson works as director of engineering with AWE Tuning, an automotive aftermarket company that provides award-winning,...
The Un-Comfort Zone With Robert Wilson's picture
The Un-Comfort Zone With Robert Wilson
Fresh from making mud pies, Paul and I were coated in dirt from our elbows to our fingertips. We walked into the kitchen to clean up for lunch, where we found Rafe leaning against the wall, shaking,...
Greg Anderson's picture
Greg Anderson
The most astute executives in health systems are rightfully concerned about compliance risks in physician contracting. Among these risks are that a transaction or an arrangement between a hospital...
Laurel Thoennes @ Quality Digest's picture
Laurel Thoennes @ Quality Digest
There are a lot of good quality tools and improvement processes out there for when you are not engaged and productivity wanes. But until you find the root cause of your behavior, any improvement...
MIT News's picture
MIT News
Although data scientists can gain great insights from large data sets—and can ultimately use these insights to tackle major challenges—accomplishing this is much easier said than done. Many such...
Suzanne Junod's picture
Suzanne Junod
The U.S. Food and Drug Administration’s (FDA) “History Vault” contains more than 10,000 artifacts that provide a journey through U.S. history and document the critical role played by one of the...
Joe Flanagan's picture
Joe Flanagan
There are many factors that influence the accuracy of a weighing system. Assuming that external factors are minimized or eliminated, the most important factor is the appropriate selection of the...
DNV GL's picture
DNV GL
“You should prioritize agility, but find ways to take risks without sacrificing sound execution that can jeopardize both customer satisfaction and, more importantly, safety.” —PWC “2016 Auto...
Arun Hariharan's picture
Arun Hariharan
A mobile services company provides free mobile services to its employees. The employees never receive a bill for voice or data services. If an employee faces a problem, he just talks to a colleague...
Jesse Lyn Stoner's picture
Jesse Lyn Stoner
We had not discussed politics since the election, treading warily with each other, neither of us wanting to trigger an unpleasant scene. But tension was just under the surface and seeping out in...
Mika Javanainen's picture
Mika Javanainen
The September 2018 certification deadline for ISO 9001:2015 is looming. The updated standard promises to further streamline mission-critical tasks and information flows as well as better align...