The 2nd annual Strategic Service Management conference is the only opportunity this year for European Directors of after-sales service, parts and product support to meet, share best practice and develop strategies to deliver profitable service. This is THE "must attend" European cross-industry event for anyone looking to improve strategic and tactical service delivery. This high-profile conference concentrates on delivering fresh insight and key strategies that will enable you to achieve sustainable growth and deliver agile support to customers across global markets. In three consecutive days, you’ll join over 150 service professionals from across Europe and learn how to implement succeed in a competitive environment, protect brand integrity and overcome this year’s most challenging service issues.