This course examines many of the common pitfalls used in problem solving and
how to avoid them. Building on that knowledge, students learn how to clearly define
any event-based problem and how to use the Apollo four-step process to develop
a causal understanding of that event and identify effective solutions. Students
learn how to use RealityCharting™ software to build cause and effect charts,
prepare RCA reports and effectively communicate RCA findings. The course also
covers the principles of gathering evidence, interviewing and facilitating an Apollo
RCA with a team of participants. RCA skills and knowledge are reinforced with many
“hands-on” exercises that allow students to apply the Apollo RCA method to real
world problems. Upon successful completion of this course, students
will have gained the skill set of an Apollo RCA Practitioner.